Legal
Shipping
Plain-language summary
A plain-English overview of how Harmonix orders ship and what to expect after you buy.
This summary is not the binding policy. Our full, legally-reviewed shipping policy — including exact dispatch windows and carriers per region — is being finalised. Questions in the meantime? Email support@harmonix.is.
Where we ship
We currently ship to Iceland, the European Union, the United Kingdom and the United States. More regions are planned — if yours isn't listed at checkout yet, email us and we'll let you know when it opens.
Tracked, every time
Every order ships with tracking. You'll get a confirmation email when your order is placed and a tracking link as soon as it's on its way.
Delivery estimates
Delivery estimates are shown at checkout for your address and repeated in your confirmation email. If an item needs extra preparation time, we say so on the product page before you order.
Duties & taxes
Where duties or taxes apply to your country, we aim to make them clear before you pay. If anything about import charges is unclear for your address, email us before ordering and we'll check.
Something wrong with a delivery?
If your order is late, lost or arrives damaged, email support@harmonix.is with your order number and we'll sort it out.
Changed your mind?
You have 30 days from delivery to request a return — see returns & refunds for how it works.
More policies