Legal
Returns & Refunds
Plain-language summary
A plain-English overview of how returns and refunds work at Harmonix. The essentials are below.
Your 30-day window
Changed your mind? You have 30 days from delivery to request a return for a refund.
Condition
- Return items in original condition, with all original packaging and accessories.
- Products worn in or on the ear — TravelerAI earbuds and Elevate hearing aids — can be returned too. Wear them properly first; that is what the 30 days are for.
- If the item's value is reduced by handling beyond what is needed to establish its nature, characteristics and functioning, we reserve the right to deduct that amount from the refund.
How to start a return
Email support@harmonix.is with your order number and we'll send return instructions. Bought from a retail stockist instead? Please use that store's returns process.
Return shipping
Return postage is paid by you. Your return instructions will confirm the steps to follow for your market.
Refunds
Once we receive and check your return, we refund to your original payment method. Your statutory rights under local consumer law still apply.
Care & warranty
Looking for device care or warranty help instead? See our care, warranty & returns guide.
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